I’ve had 3 techs tell me I would need to do a Restart. By the time I got back, they had closed early & I was unable to speak to anyone last night. I didn’t have one large enough so I had to go find one. He had me go into Recovery Manager and said I needed to back up my files to a flash drive. The tech told me this indicated another problem. The first rep had me turn off the computer & then when it started to press F11 repeatedly, when I finally got to a prompt to enter my log in, it said it was wrong. I called HP support and signed up for the Smart Friend support to try to get this figured out as I’ve never dealt with this before.

Then another screen opened and it Automatic Repart, your PC did not start correctly and gave options to Restart or Advanced Options. Then it went to another screen that said Diagnosing your PC. The screen came up with the HP logo and a message saying Preparing Automatic Repair. So I turned off the computer and tried to restart it. I had this happen a couple of times previously and just rebooted & was then able to log in. HI - so 2 days ago my husband was trying to log in on our PC and it wouldn’t accept his password.

Hp file backup program stuck